★★★★★Tripadvisor-anmeldelse
Brillant
markr0bertd, oktober 2026
Jeg fandt Lapin Travis Tours ved et tilfælde. Deres skriftlige arbejde imponerede mig, og jeg traf det bedste valg. Meni n Resa var de bedste, du vil finde. Deres engagement, passion og entusiasme for Aurora er uden sidestykke. Vi rejste kilometer for at opnå en observation på en overskyet, ellers mislykket, nat, men de klarede det. Den BEDSTE tur jeg har taget. De er 100 % værd at booke med!
★★★★★Tripadvisor-anmeldelse
Fremragende placering, men meget uprofessionel gruppeledelse og dårlig fotografering
sarahlenea, oktober 2026
Jeg bookede en lille gruppetur i forventning om en intim, premium oplevelse, men udførelsen var yderst skuffende.
Det gode:
For at give æren, var valget af sted til at jage auroraen godt. Guiden fandt succesfuldt et fantastisk sted med klar himmel, hvilket gav os en solid mulighed for at se lysene.
Det dårlige (Gruppestørrelse og uinviterede gæster):
I stedet for den intime ramme, der blev lovet, blev vores gruppe kombineret med en anden varevogn, hvilket pressede det samlede antal til næsten 14 personer. For at gøre tingene værre, da vi ankom til stedet, dukkede turistguidens personlige venner op og sluttede sig til vores gruppe. Hvad der skulle have været en betalt, eksklusiv lille tur, blev til en overfyldt sammenkomst med yderligere personer, der ikke betalte for servicen.
Fotografiske problemer:
Fordi guiden brugte en betydelig mængde tid på at hænge ud og tage billeder for deres venner, blev de betalende gæster stående og vente. Da vi endelig fik taget vores billeder, var kvaliteten skuffende. Fotograferingsfærdighederne var ikke på professionelt niveau – nogle af billederne var slørede. Jeg havde forventet at gå derfra med mindst et par høj-kvalitets, mindeværdige billeder, men manglen på fokus og splittet opmærksomhed ødelagde den mulighed.
Endelig dom:
Selvom lokationsjagten var god, ødelagde manglen på professionalisme, de blandede grupper og favoriseringen af uinviterede venner fuldstændig værdien af en "små gruppe"-pakke. Jeg vil ikke anbefale denne tur, hvis du leder efter en opmærksom guide og kvalitetsfotos. Da jeg tidligere havde taget en nordlys-tur med et andet selskab, havde jeg en meget bedre oplevelse et andet sted. Den tur holdt strengt deres lille gruppe størrelse, fokuserede 100 % af deres opmærksomhed på betalende gæster og leverede skarpe, professionelle fotos. Denne kontrast gjorde manglen på professionalisme på denne specifikke tur endnu mere tydelig.
Svar fra udbyderen · Ridvan G
Dear Guest,
Thank you for taking the time to share your feedback. However, we would like to clarify several points in your review, as we do not believe the description accurately reflects how the tour was operated.
First, our Small Group Northern Lights Tour is operated with a maximum of 8 guests per vehicle. On busy nights, we may have more than one Lapin Taivas vehicle chasing the Northern Lights at the same time. If our guides identify the same area as having the best weather conditions, two vehicles may temporarily stop at the same location. This does not mean that the groups have been combined into one 14-person tour. Each vehicle remains a separate small group with its own guide and guests.
We also strongly disagree with the statement that the guide brought personal friends to join the tour and prioritized them over paying customers. No additional people were added to your booking as tour participants, and our guides are expected to focus on our guests throughout the experience.
In fact, on this particular night, while many other operators remained much closer to Rovaniemi, our team drove approximately 1.5 hours farther north in order to find clearer skies and give our guests a better opportunity to see the Northern Lights. As you also acknowledged in your review, the location selected by our guide was excellent. This required additional driving, time and effort from our team specifically to maximize the chances for our guests.
Regarding photography, Northern Lights photography is technically very different from normal photography. Long exposure and low-light conditions can occasionally result in individual images being softer or blurred, especially when either the subject or camera moves during the exposure. Nevertheless, we take the photography service seriously and use professional camera equipment specifically for aurora photography. If you were unhappy with particular photographs, we would have appreciated the opportunity to review them directly with you.
We completely respect that the overall experience may not have matched your expectations, and every guest is entitled to share their experience. However, we do not feel that describing the tour as an unprofessional gathering where paying guests were ignored in favor of the guide's friends is a fair or accurate representation of what took place.
Our team made a significant effort that night, including travelling considerably farther than necessary, specifically to find better conditions for our guests. While we accept that there may have been aspects of the experience you did not enjoy, we believe this context is important for future travelers reading your review.
Warm regards,
Lapin Taivas Team
Gratis afbestilling
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