★★★★★Viator-anmeldelse
Daintree skovtur
Patricia_L, september 2026
Selve turen var fremragende
Den unge kvindelige rejseguide Lanie var fantasifuld, hun gjorde turen meget videnstung. Frokosten i Daintree Forest var god, min salat og kaffe ved røgelsesceremonien var god, og det var en fantastisk dag med så mange venlige mennesker.
Svar fra udbyderen · Michelle G
Huge thanks for the awesome feedback on our Daintree Rainforest Tour! We’re thrilled you enjoyed your day with us. Cairns is a pretty special place and we love sharing it with travellers like you. Safe travels and come back anytime for round two!
★★★★★Viator-anmeldelse
Der var en rigtig god blanding af...
Maggie_H, september 2026
Der var en rigtig god blanding af aktiviteter på denne tur. Vi skal se regnskoven, se Great Barrier Reef. Vi skal tage på en flodkrydstogt og se krokodiller, en fluorescerende pindsvi. Vores guide, John, lærte os meget om floraen og faunaen i Daintree Regnskov. Vi afsluttede dagen med en sød snack hos Daintree Ice Cream Co.
Svar fra udbyderen · Michelle G
We’re grinning from ear to ear reading your review! The whole crew puts a lot of heart into creating epic days out, so it means a lot that you had such a great time on our Daintree Rainforest Tour. Thanks for choosing Cairns Adventure Group — see you for another adventure soon!
★★★★★Viator-anmeldelse
Fantastisk tur, men i høj grad ødelagt af forfærdelig kundeservice
Caroline_Y, august 2026
Selve turen er god - især Mossman Gorge. Køreren/guiden vidste meget og gjorde alt interessant. Der er dog meget køre-/køretid. Virksomheden Viator, som vi brugte til denne tur, var meget dårlige med kundeservice: vi fik en afhentningstid kl. 7 om morgenen og ventede 40 minutter på bussen. Virksomheden kunne have købt os en is og/eller vin til frokosten, men skyldte Viator eller mig for ikke at have kigget på sms'er (der var ingen sms). Køreren/rejselederen var god, men nævnte hele tiden den sene afhentning og argumenterede med mig – de andre passagerer troede tydeligvis, jeg var uhøflig over for køreren, så stemningen på den meget lange busrejse var dårlig. Jeg følte mig virkelig ked af det - vi var på pause, da vi havde haft et ekstremt dårligt år. Næste dag sendte jeg en e-mail til turoperatøren. En ung forretningschef ringede til mig og talte i længden om deres politikker og procedurer, men nævnte ikke kundeservice – de lyttede ikke til, hvordan jeg havde følt mig som følge af deres mangel på ærlig undskyldning og havde ingen empati.
Det har efterladt en ubehagelig smag. Vandfaldsturen var fantastisk, på den anden side med dejlig kundeservice. Viator brugte måske et andet firma til den ene.
Kundeservice betyder MEGET for mig. Hvis du ikke er bekymret for det, er selve turen fin.
Svar fra udbyderen · Michelle G
Thank you for your feedback.
We investigated the matter thoroughly. Our records confirm that the correct pickup information was sent to the email address provided at the time of booking on two separate occasions: once shortly after booking and again seven days prior to travel. Previous communications sent to the same email address were also successfully received and actioned.
While we occasionally send SMS reminders as a courtesy, these are supplementary only and do not form part of our booking process. Guests are provided with their confirmed pickup details via email and are responsible for reviewing this information prior to travel.
We would also like to clarify that our guide was not attempting to argue or assign blame. As you acknowledged in your correspondence, he provided a positive experience throughout the tour. His questions regarding the pickup arrangements were simply part of our efforts to understand the circumstances surrounding the misunderstanding.
Our team takes guest concerns seriously and made every effort to listen, investigate and assist. While we are sorry that you left feeling disappointed, we respectfully disagree with the suggestion that responsibility was avoided or that our team failed to provide good customer service. We also expect interactions with our staff to remain respectful when they are genuinely trying to help.
★★★★★Tripadvisor-anmeldelse
Fremragende guide, men meget dårlig kundeservice fra virksomheden
yarnellcj, august 2026
Jeg rejste med min søn efter et meget trist/dårligt år for os begge. Vi fik et afhentningstidspunkt på 7: 00. om natten. , da vi skulle have haft en besked om, at det var 7: 04.00 Jeg lod det gå, efter en fantastisk svømning i Mossman Gorge - det var tydeligt, at der ikke skulle være nogen undskyldning eller erstatning. Men guiden insisterede på at 'undskylde', mens han kom med alle mulige undskyldninger - hvorfor ikke bare sige, at de havde fucket det op, og købe os en Daintree is eller en vin til frokosten? Deres guide var argumenterende, og andre passagerer hørte bidder og så mig skulle bevise for ham, at jeg IKKE havde haft en besked om afhentningstid. Jeg følte, at de andre passagerer kun så det som om, jeg var uhøflig over for denne guide, så der var en meget ubehagelig negativ stemning. Dette er så trivielt og kunne have været håndteret meget bedre, i stedet for at anklage andre - giv god kundeservice. Min søn havde det sjovt, mens jeg følte mig virkelig ked af oplevelsen - det var forfærdeligt.
Svar fra udbyderen · Michelle G
Thank you for your feedback.
We investigated this matter thoroughly and can confirm that the correct pickup information was sent to the email address provided at the time of booking on two separate occasions: shortly after the booking was made and again seven days prior to travel. We can also see that previous communications sent to this same email address were successfully received and actioned.
While we occasionally send SMS reminders as an additional courtesy, these messages are supplementary only and are not part of our formal booking process. Confirmed pickup details are provided via email, and guests are responsible for reviewing this information prior to travel.
We would also like to clarify that our guide was not attempting to argue or place blame. As acknowledged in your correspondence, he provided a positive experience throughout the tour. The questions he asked regarding the pickup arrangements were simply part of our efforts to understand what had occurred and how the misunderstanding arose.
Our team takes guest feedback seriously and made every effort to listen, investigate and assist throughout this process. While we are sorry that you remain dissatisfied with the outcome, we respectfully disagree with the suggestion that responsibility was avoided or that our team failed to provide good customer service. We are proud of the professionalism of our staff and ask that interactions with team members remain respectful when they are genuinely trying to help resolve a concern
★★★★★Tripadvisor-anmeldelse
Regnskov, krokodiller og en fantastisk dag ude
W9382XIstephenb, august 2026
Interessant, informativt og sjovt! Vi nød virkelig at tilbringe tid i regnskoven, udforske Cape Tribulation og få chancen for at se saltvands-krokodiller i naturen. Vores guide var fantastisk, videnrig, engagerende og gjorde hele oplevelsen endnu mere fornøjelig. En fantastisk måde at opleve denne smukke del af Australien!
Svar fra udbyderen · Michelle G
Woohoo! Thanks for the awesome review of our Daintree Rainforest Tour. So cool you got to see some saltwater crocodiles! Glad we could add some adventure to your Cairns trip.
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