4.8 (7.3 k) · New York City · By ExperienceFirst Free cancellation
In remembrance of the tragic events of September 11, 2001, explore the landmarks of Ground Zero, including the National September 11 Memorial. Your guide, who has a personal connection to that day, will share stories of tragedy, heroism, and resilience.
Enhance your experience with an optional visit to the 9/11 Museum. Pre-booking ensures your spot, and the museum's artifacts offer a deeper understanding of the events. You can choose between a VIP guided tour or a self-guided visit with a skip-the-line ticket.
✓ Skip-the-line entry ticket to the 9/11 Museum (if option selected)✓ Stories of heroism, tragedy, and resilience to enrich your visit✓ Tour of Ground Zero and key sights including outside St. Paul’s Chapel, the Survivor Tree, and Memorial Pools✓ 9/11 Museum entry ticket & small-group guided tour with a Docent (if you choose the VIP option)✓ New York City guide with a personal connection to 9/111 Oculus Tour
Explore this transportation hub and shopping center, admiring its striking architecture.
Learn how it symbolizes renewal at Ground Zero after 9/11.
· 15 min
2 National September 11 Memorial Visit
Pay your respects to those who lost their lives at the World Trade Center on 9/11.
Your guide will explain the significance of the memorial plaza's symbolic places.
Discover the Survivor Tree and Reflecting Absence, the largest man-made waterfalls on the continent.
· 1 h 15 min
3 The National 9/11 Memorial & Museum
Enhance your experience by visiting the 9/11 Museum.
Choose between a skip-the-line ticket for a self-guided visit or a one-hour VIP guided tour.
The VIP tour offers insights into the collections of media and memorabilia.
· 1 h · Admission included
Mobile or paper ticket accepted. One per booking.
Meet inside The Oculus, a mall and transportation hub at Ground Zero.
Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand on the main level.
If you purchased the Museum ticket option, your physical tickets will be provided at check-in at the start of the tour.
The tour concierge will be present 15 minutes before your tour begins, wearing an orange hat and holding an orange sign.
No refunds will be issued if you miss your tour.
For guests with Museum entrance, please be aware of an airport-style security check, and note that some items are not permitted.
Wheelchair accessible Infants and small children can ride in a pram or stroller Service animals allowed Public transportation options are available nearby Transportation options are wheelchair accessible All areas and surfaces are wheelchair accessible Suitable for all physical fitness levels A moderate amount of walking is involved. Please wear comfortable shoes Please dress appropriately and bring layers in case of cold weather 9/11 Museum admission is NOT included unless the option is selected at the time of booking Children 3 and under are free with a paid adult ticket We offer two upgrades for the 9/11 Museum: a guided tour of the exhibits or a skip-the-line ticket for a self-guided visit. If you choose the ticket option, arrive during your timed entry window as the museum reserves the right to deny admission if you miss it. With both options, you can stay as long as you like after entering. There is a security checkpoint, and all large bags must be checked. Walking Tour + VIP Museum Tour Duration: 2 hours 30 minutes Includes a guided tour of Ground Zero and the 9/11 Memorial, plus a VIP guided tour of the 9/11 Museum. Walking Tour + Museum Ticket Duration: 1 hour 30 minutes Includes a guided tour of Ground Zero and the 9/11 Memorial, plus a skip-the-line ticket to the 9/11 Museum. Self-Guided Museum Ticket: This option does not include a guided tour of the 9/11 Museum. Walking Tour Only Duration: 1 hour 30 minutes Includes a guided tour of Ground Zero and the 9/11 Memorial. No Museum Entry Wear comfortable shoes as the tour involves moderate walking. Dress in layers, as New York weather can change. Consider the optional 9/11 Museum visit for a more comprehensive experience. Arrive at the meeting point on time to avoid missing the tour. Check the museum's security guidelines if you opt for the museum visit. For a full refund, cancel at least 24 hours before the scheduled departure time.
Product code: 5250GROUNDZERO
Activity offered by ExperienceFirst via Viator.
WizardTrip Help Center History enthusiasts Visitors seeking a deeper understanding of 9/11 Those interested in urban renewal and remembrance Intimate encounter with history at Ground Zero Personal stories from a guide connected to 9/11 Explore the National September 11 Memorial Optional upgrade for 9/11 Museum access Symbolic architecture of The Oculus
Population 8,804,190 (2020)
Elevation 25 m
Currency United States dollar
Driving on the right
Power plugs A, B · 120 V
Emergency number 911
Capital city Washington, D.C. Average temperatures 1° Jan 1° Feb 4° Mar 9° Apr 14° May 20° Jun 24° Jul 24° Aug 21° Sept 15° Oct 9° Nov 5° Dec Sources: Wikidata; climate: NASA POWER, 2001-2025 averages.
What is the meeting point for the tour? + We meet inside The Oculus, a mall and transportation hub at Ground Zero. Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand on the main level.
Is the 9/11 Museum included in the tour price? + The 9/11 Museum admission is NOT included unless the option is selected at the time of booking. You can choose an upgrade for either a skip-the-line ticket or a VIP guided tour.
What is the cancellation policy? + For a full refund, cancel at least 24 hours before the scheduled departure time.
Is the tour wheelchair accessible? + Yes, the tour is wheelchair accessible, including all areas and surfaces, and transportation options are also wheelchair accessible.
Reviews provided by Viator, written by travellers on Viator and Tripadvisor.
★★★★★ Tripadvisor review
Request Jim Quinn for your Tour Guide
Karen82655, October 2026
This was absolutely hands down the best tour I have ever been on. And I have been on tours all over the world. All the credit for this review goes to our tour guide, Jim Quinn. His personal story about witnessing what happened that day and the days that folllowed made this tour so much more meaningful. Jim was incredible!!
★★★★★ Tripadvisor review
Jim Q. history of 9/11
Seaside11320633840, October 2026
Jim Q. is a great guide. He had great stories telling us about the history and what happened on the day of the attack.
★★★★★ Tripadvisor review
A touching perspective of 9/11
lizsU5977JJ, October 2026
Fantastic tour, Sean was thorough and gracious in telling the stories of real people.
It lasted about 2 hours, then we were free to explore the museum on our own.
★★★★★ Tripadvisor review
Thank you Mr Quinn
juliej214, October 2026
Mr Quinn offered an insightful thoughtful impassioned and detailed tour as a local who lived thru that horrific day and era. He brought his experience to the macro level in a powerful & touching way.
★★★★★ Tripadvisor review
Jim Q. - 9/11 Tour
207britneyn, October 2026
Jim Q. was a great guide and personable. Hearing about the events leading up to 9/11 brought tears to my eyes. Couldn’t help but go back in time. Wonderful opportunity to honor those who sacrificed themselves in such a horrific, earth shattering moment in history.
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