★★★★★Viator review
Great Tour Guide, But the Vehicle Comfort Completely Ruined the Sightseeing Experience
JayR_M, May 2026
The tour itself covers a lot of sightseeing spots, but honestly, the overall experience was heavily affected by the vehicle choice. Considering the price of the tour, and the fact that most of the experience is spent inside the car simply driving from one attraction to another, the company should prioritize customer comfort much more seriously. Most of the attractions are free sightseeing locations, and in several cases, we were just passing by while the guide pointed out buildings and landmarks from the road. Because of that, the quality, comfort, and visibility inside the vehicle become a huge part of the actual experience.
Unfortunately, the vehicle used for our tour — a Toyota Prius — was not ideal for this kind of setup. I was seated all the way at the back, where visibility was extremely limited. The windows were small, other passengers’ heads blocked most of the view, and I honestly stopped trying to look at some of the landmarks because I could barely see anything. A sightseeing tour should make sure every guest gets a fair and comfortable viewing experience, especially when customers are paying a premium price.
The seating situation was also very uncomfortable. The seat space felt like torture on my knees and feet, especially during long drives between attractions. Instead of enjoying the journey, I found myself just waiting for the next stop so I could finally stretch. Since this company has likely been operating these tours for a long time, I believe they should already understand that many tourists — especially visitors from the US and other Western countries — may be taller, bigger-built, elderly, or persons with disabilities, and vehicle comfort should absolutely reflect that reality.
That said, I do want to highlight that our tour guide, Sudath, was excellent. He was informative, proactive, attentive to our needs, and genuinely delivered great customer service throughout the trip. His professionalism and effort significantly improved the experience. Without him, I honestly would have rated this tour lower than 2 stars.
A helpful thing to know for future guests: the itinerary includes around two hours of free time at Dubai Mall. During that time, you can choose to visit the observation deck of Burj Khalifa or explore the Dubai Aquarium & Underwater Zoo at your own expense — just make sure to keep track of the meeting time.
The company also provides bottled water during the tour and is willing to make stopovers if guests need restroom breaks or want to buy essentials, which I appreciated.
Response from the operator · Suzette H
Thank you for taking the time to share such detailed feedback. We are truly sorry to hear that the vehicle comfort affected your enjoyment of the Dubai sightseeing tour from Abu Dhabi, especially in terms of space, visibility, and overall seating comfort during the longer driving segments. Your experience is not what we want for our guests, and we sincerely apologize for the discomfort you faced.
We really appreciate you highlighting the positive side of your journey, especially the professionalism, attentiveness, and support provided by our tour guide. It is also good to know you valued the flexibility during the tour, including rest stops and the time at Dubai Mall.
Your comments about vehicle suitability and passenger comfort have been taken very seriously. We will be reviewing this with our operations team to improve future experiences and ensure better comfort standards for all guests.
Thank you again for your honest feedback and for helping us improve.