★★★★★Opinión de Viator
Decepcionante: sin luces
stephen_s, octubre de 2026
La excursión fue decepcionante, sin que fuera culpa del operador turístico. BG fue un buen guía e hizo un gran esfuerzo por interactuar y darnos información. Pero era una excursión para ver auroras boreales y no pudimos verlas. Hay una garantía, pero el resto de la semana estuvo nublado y no hubo oportunidad de volver a ver las auroras boreales. Así que la garantía no es aplicable ni relevante. En una noche mejor y con mejores condiciones, la excursión podría ser fácilmente de cinco estrellas.
Respuesta del proveedor · Aurora V
Thank you for taking the time to leave a review. We're pleased to hear that BG did a good job guiding your tour and sharing information throughout the evening.
We completely understand your disappointment at not witnessing the Northern Lights. However, we do find your three-star rating somewhat difficult to reconcile with your own acknowledgment that the disappointment was through no fault of the tour operator.
While the Northern Lights are the reason for the adventure, you are also reviewing our operation, our guides, our professionalism and the effort we put into providing the best possible experience. We can control the quality of our service, but unfortunately, we cannot control nature.
We would also like to correct an important factual inaccuracy regarding our complimentary retry guarantee.
Your tour took place on October 7th. We cancelled our tour on October 8th due to unfavorable weather conditions. However, on both October 9th and 10th, we successfully operated tours, and our guests witnessed beautiful Northern Lights displays. We then cancelled October 11th due to cloud cover.
Therefore, the claim that the remainder of the week was cloudy and that our retry guarantee was irrelevant is not accurate. There were two successful Northern Lights nights within just three days of your original tour.
We certainly understand that travel schedules can sometimes prevent guests from taking advantage of a complimentary retry. However, that does not mean the opportunities weren't there.
We genuinely appreciate your positive comments about BG. Our team works incredibly hard to provide an excellent experience, regardless of what nature ultimately decides to show us.
We believe there is an important distinction between reviewing the quality of a tour operator and reviewing a natural phenomenon that nobody can guarantee. We sincerely wish the Northern Lights had cooperated on your evening.
Kind regards,
Kobe
The Aurora Viking Team
★★★★★Opinión de Viator
¡Una excursión imprescindible!
Sarah_E, octubre de 2026
¡Tomas N. fue nuestro guía fenomenal! Mi marido y yo vinimos a Islandia para nuestro 20.º aniversario. Queríamos visitar este hermoso país y ver las auroras boreales era un sueño para nosotros. ¡Pues bien, Tomas hizo que sucediera! ! ! Se volcó por completo y no podemos agradecérselo lo suficiente. Nos encantaron su conocimiento, su pasión y su determinación para encontrarlos. También es un fotógrafo fantástico, nos encantaron las fotos (¡gracias, Tomas!) y el accesorio de disfraz de vikingo añadido fue muy divertido. Fue la experiencia de nuestras vidas y recomendamos encarecidamente este tour con Tomas N.
Respuesta del proveedor · Aurora V
Thank you so much, Sarah, for this wonderful review!
First of all, happy 20th anniversary to you both! ❤️ What an incredible way to celebrate such a milestone, and we're absolutely delighted that Tomas helped make your Northern Lights dream come true!
Tomas is incredibly passionate about what he does, and there's nothing he enjoys more than tracking down a beautiful aurora display and sharing that magical moment with our guests. We'll make sure he sees your lovely words. And we're thrilled you enjoyed the photographs and got to unleash your inner Vikings along the way! ⚔️
Thank you for trusting Aurora Viking with such a special part of your anniversary trip. We hope Iceland has given you memories that will last another 20 years and beyond!
Warmest wishes from all of us at Aurora Viking! 💚
★★★★★Opinión de Viator
Una gran velada, aunque tardía
Grant_K, octubre de 2026
Parecía un poco arriesgado al ser pronto en la temporada, pero la recompensa fue fantástica. No sé si fue teatro, pero nuestro guía Christian estaba muy bien informado, nos explicó el proceso y parecía increíblemente emocionado con el resultado cuando finalmente vimos todo en el cielo después de cambiar nuestra ubicación. Hubo una serie de pequeños detalles como fotos personales, disfrazarse con atuendos nórdicos y chocolate caliente y galletas a altas horas de la noche. Un grupo lo suficientemente pequeño como para no sentirse solo, pero no abrumador. Aunque hay muchas paradas según dónde os alojarais esa noche, tened cuidado al investigar esto, ya que la excursión terminó aproximadamente a las 2 : 00 de la madrugada en el centro de Reikiavik.
Respuesta del proveedor · Aurora V
Thank you so much for your wonderful review! 💚
First of all, we can assure you that Christian's excitement was absolutely genuine! 😁 No theatrics needed when the Northern Lights finally put on a spectacular show after a challenging chase. Even after years of hunting the aurora, those moments never get old!
We're delighted that you enjoyed the personal photos, Viking costumes, hot chocolate and the atmosphere of our small group.
And you're absolutely right about the late return. Sometimes finding the Northern Lights requires a little extra patience, a change of location and a longer adventure than originally anticipated.
Thank you for joining our Viking crew and for sharing your experience with future travellers!
The Aurora Viking Team
★★★★★Opinión de Viator
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Nancy_W, octubre de 2026
¡Christian fue genial! ¡Sabe de lo que habla!
Lo volveríamos a hacer si el tiempo lo hubiera permitido. ❄️❄️❄️❄️❄️❄️
Respuesta del proveedor · Aurora V
Thank you so much, Nancy! 💚
We're delighted to hear that you enjoyed your time with Christian! He's incredibly knowledgeable and passionate about the Northern Lights, and we'll be sure to pass along your kind words.
It's always a little disappointing when the weather doesn't cooperate, but that's part of the adventure of chasing one of nature's most unpredictable phenomena.
Thank you for joining us, and we hope you get another opportunity to witness the aurora dancing across the Icelandic sky!
The Aurora Viking Team
★★★★★Opinión de Viator
Una experiencia excelente
Leong_K, octubre de 2026
Una experiencia excelente. Hemos visto auroras boreales extremadamente hermosas, incluyendo luces rosas danzantes. Trond tiene mucha experiencia y nos llevó a tres lugares diferentes, incluido un lago, que refleja las luces. Recomiendo encarecidamente esto a todos los viajeros que busquen auroras boreales.
Respuesta del proveedor · Aurora V
Thank you for your fantastic review! 💚
Dancing pink Northern Lights reflected in a lake? Now that's an experience worth travelling to Iceland for! 🌌
We're thrilled that Trond's experience and determination helped you enjoy such a spectacular display. Finding the right locations is a huge part of what we do, and sometimes visiting several spots makes all the difference.
We'll make sure Trond sees your lovely feedback. Thank you for choosing Aurora Viking and for recommending us to other travellers!
The Aurora Viking Team