このツアーと提供されるサービス全体に非常に失望しました。
まず、青の洞窟が閉鎖されたことを事前に知らせてくれる人はいませんでした。この重要な情報を事前に知っていたら、このツアーの予約を再考したかもしれません。宣伝されたハイライトで質の高い時間を過ごす代わりに、私たちは3つの異なる島に連れて行かれました。そのうちの1つは、単に昼食休憩でした。
また、フヴァールを探索する時間も非常に限られており、このツアーを選んだ大きな理由の1つとなりました。旅程は焦りを感じ、計画性に欠け、時間も費用も無駄な経験となった。
また、ツアーガイドは旅行中ほとんど情報を提供しませんでした。特にゲストからの質問がない限り、歴史的・文化的説明は行われなかった。水などの基本的なアメニティも、自分たちでリクエストするまで提供されませんでした。
全体的に、この体験は期待に全く応えられませんでした。このサービスは、プロフェッショナルではなく、組織化が不十分で、コミュニケーションが不足していることがわかりました。残念ながら、このツアーは誰にもお勧めできませんので、このオペレーターを通して再度予約するのはためらわれるでしょう。
青の洞窟の閉鎖など、大きな旅程変更はツアー開始前にお客様にお知らせいただき、十分な情報を得た上で判断していただく必要があると考えております。
主催者からの返信 · Blue C
We must admit that we were extremely surprised and disappointed to read this review, as it does not reflect the actual circumstances of the day.
The closure of the Blue Cave was entirely due to weather and sea conditions. This decision is made by the relevant authorities for safety reasons and is completely outside of our control. Guests were informed about the closure immediately upon boarding the boat, as soon as the information was confirmed. Unfortunately, no tour operator can override weather conditions or force the cave to operate when access is deemed unsafe.
Secondly, although this was booked as a group tour, there were only 8 guests on board, all from your booking. Despite the low number of participants, we still operated the departure exclusively for them, effectively providing a private tour for the price of a group tour. We could have cancelled the departure due to insufficient numbers, but instead chose to proceed in order to accommodate the guests.
Furthermore, at no point during the tour did any guest express dissatisfaction or raise concerns regarding the itinerary, the guide, the skipper, or the service provided. Had any concerns been communicated to us, we would have done everything possible to address them immediately.
The itinerary and time allocation at each destination were exactly as advertised and communicated in advance. Nothing was shortened or changed apart from the Blue Cave visit, which was impossible due to circumstances beyond anyone’s control.
We are especially surprised by the comments regarding the guide and crew. We have spoken directly with both the skipper and the guide, and we are fully confident that they provided continuous assistance, explanations, recommendations, and support throughout the entire day. This is also consistent with the feedback we regularly receive from other guests.
We are surprised with the review since you also left a tip to our tourguide and skipper and thanked them.
For this reason, we feel that this review does not accurately represent the service that was provided and unfairly damages the reputation of a team that made every effort to deliver the best possible experience under the circumstances.
We would greatly appreciate the opportunity to discuss this matter further and would kindly ask you to reconsider this review, as we genuinely believe it does not reflect the reality of what took place on the tour.
Best regards