2つ星を与え、それは寛大です。15ヶ月〜20歳のお子様の座席指定は、事前に書面で十分確認して頂き、明示的に承諾して頂きました。到着すると、現実は冗談で、運転手は当初、赤ちゃん用のブースターシートを手渡そうとしていました！それだけだと言い張った。私が押し戻した後、彼は最終的に前方-完全に年齢-不適切で安全ではないバス保管庫から向かいの座席を得た。
ギアを間違えた幼児とガイランゲルのワインディングロードをナビゲートしようとするのは理想的ではなかった。本当の説明責任を期待しないでください。彼らは実際に安全を気にしていません。「外部パートナー」にお金を渡し、内部で問題をエスカレーションし、お金が私たちを陥れたリスクを修正するかのように、一部返金を提供するだけです。事務処理だけを気にする実際に安全と健康を取る会社を見つける-真剣であること。
主催者からの返信 · NorwayExcursions
Thank you for you review, however, we must respectfully disagree with your characterization of the situation:
We acknowledged immediately that the driver did not have the appropriate child seat available at the start of the excursion. While this was an isolated error by an external transportation provider, it should not have happened, and we regret the inconvenience and concern this caused. This incident does not reflect our normal operating standards.
As soon as the issue was brought to our attention, it was addressed, investigated internally, and immediately escalated to the management of the bus company involved. We take matters concerning child safety extremely seriously and have never treated this issue as anything less.
For that reason, it is simply inaccurate to suggest that we "do not care about safety" or that we were unwilling to take responsibility. On the contrary, the matter was reviewed thoroughly, discussed directly with the supplier, and followed up with you after the excursion. We also provided a partial refund as a gesture of goodwill, despite the tour having been completed.
While we fully accept that the initial situation fell below expectations, we believe it is important for future readers to understand that this was a one-off supplier error that was addressed immediately and taken seriously throughout.
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