主催者からの返信 · rigatrips
Hello Virginia, thank you for your review. That's very unfortunate, and it's true that the tour guide didn't show up today because she mixed up the calendar; the day before, another tour guide overslept. It was a bad coincidence; it happened 2 days in a row, but it was the only time this season. It is absolutely not true that it happens often. We have 2 tours every morning - English and Spanish and the guides are always there (maybe sometimes, just at the last minute). Uncertified guides, fined by the police, walk the streets and steal customers from other companies (like us), so they make up whatever nonsense stories. Sorry you had to go on a tour with some of them; the quality suffers significantly. We already apologized to all our customers, and we apologize again. How could it happen 2 days in a row? Anyway, it was the only time this season! Sorry for the bad experience. However, we refunded the money within hours. Message to all future customers: we failed this time, but we've made improvements to ensure it happens even less often than this year.
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