残念ながらそれは...
残念ながら、ガイドのクララが何を言っているのか聞き取れませんでした。マイクは含まれるべきでした。また、見学していたものの歴史や建築についての話が少なく、ショッピングの機会についての話が多すぎました。ガイドブックからもっと学べたのに。
主催者からの返信 · SevilleUniqueExperie
Thank you for your feedback, Roberta. We are sorry to read this, particularly as none of these concerns were raised with Clara during the tour.
We deliberately limit our groups to a maximum of 10 guests so that everyone can hear, ask questions and interact directly with the guide. As we explain at the beginning of the experience, if anyone has difficulty hearing, we simply ask them to let the guide know. Clara could easily have adjusted her volume, position or chosen a quieter spot. If nobody mentions a problem, however, she naturally assumes everyone can hear comfortably.
We would also like to clarify your comment about “shopping opportunities.” Our guides continue interacting with guests while walking between the scheduled stops. If another guest asks Clara where to buy something, where to eat, or about a building you happen to be passing, she will of course answer them. These spontaneous conversations between stops do not replace the historical and architectural content of the tour; they are part of the interaction that a small group allows.
The tour itself covers the principal historical, architectural and monumental aspects of Seville included in the advertised itinerary. We therefore find it disappointing to read that you “could have learned more from a guide book,” particularly when Clara was available throughout the experience to answer questions or address any concern you had.
We genuinely welcome constructive feedback, but we wish you had given Clara the opportunity to resolve the difficulty you were experiencing during the tour. A two-star review after the experience gives neither the guide nor our team any opportunity to correct a problem that could have been addressed immediately.