Kijk uit.
Ik laat zelden negatieve recensies, maar deze ervaring was zeer teleurstellend. We boekten onze excursie vijf maanden van tevoren, alleen om het te hebben geannuleerd de dag ervoor als gevolg van wat ons werd verteld waren "technische problemen. "
Het meest frustrerende deel was dat we na het zoeken naar een ander bedrijf op het laatste moment de dag op het water doorbrachten en verschillende Naya Yachts-catamarans zagen opereren. Dat maakte de uitleg erg moeilijk voor mij om te begrijpen en gaf me het gevoel dat onze reservering misschien degene was die ze kozen om te annuleren. Ik kan niet met zekerheid zeggen wat er gebeurd is, maar zo voelde het eerlijk gezegd.
Gelukkig waren we in staat om te boeken met een ander bedrijf en nog steeds genieten van onze tijd in Milos. Echter, annuleren op klanten met vrijwel geen kennisgeving nadat ze maanden van tevoren hebben gepland en geboekt is onaanvaardbaar. Het veranderde onze vakantieplannen volledig en veroorzaakte onnodige stress.
Ik zou niet opnieuw boeken met Naya Yachts op basis van deze ervaring.
Reactie van de aanbieder · NayaYachting
Dear Nury,
Thank you for sharing your experience. We’re truly sorry the cancellation caused disappointment and stress, especially after planning your excursion months in advance. Unfortunately, an unforeseen technical issue affected the vessel you had booked.
We would, however, like to clarify the circumstances for the benefit of future guests.
The technical issue affecting your booked catamaran was genuine and meant that the vessel could not legally and safely operate that day. As soon as we became aware of the issue, we immediately began contacting affected guests. In your case, we sent a WhatsApp message at 10:14 AM, followed by an email at 12:11 PM, and also attempted to reach you by phone. We also tried to assist by providing information about alternative companies with availability.
We understand why seeing one of our catamarans operating on the water that day may have made the situation confusing. Naya Yachting had two catamarans at the time. The vessel you had booked was the one affected by the technical problem, while our other catamaran was operating as scheduled and was already fully booked. For that reason, unfortunately, we could not transfer your reservation to the other vessel.
We want to be very clear that your reservation was not selectively cancelled. The decision was solely the result of the technical issue affecting the vessel you had booked. As a family-owned business, our reputation has been built over many years, and honesty, safety, and responsibility toward our guests are values we take very seriously.
We also understand that technical problems are not something a guest should have to worry about when planning a holiday. We are truly sorry that, on this occasion, an unforeseen issue affected your plans. Nevertheless, when a vessel cannot safely and legally operate, there is simply no responsible alternative.
We have also reached out to you privately to explain the situation in detail and to answer any questions you may have, but we have not received a response. We respect your decision to share your experience, and we equally believe it is important that future guests have the full context surrounding what happened.
We are glad that you were ultimately able to find another company and enjoy your time in Milos. While we deeply regret that we were unable to provide the experience you had originally booked with us, we hope this clarification explains that the cancellation was an unfortunate operational and safety decision, and not a decision made against you or your reservation.
We sincerely wish you all the best and hope that, despite this unfortunate experience, you were able to enjoy the rest of your time in Milos.
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