Dette er en svindel tur !!!
1 . De tilbyr deg en god pris rundt 100 R$. Deretter, når du kommer av van / minibuss i den første stasjonen. De tvinger deg til å betale 120 R$ med kort eller 110 R$ kontant for å fortsette resten av turen med en liten bil.
2 . Det er ingen engelsktalende turguide, til tross for annonsen.
3 . Ved hvert stopp er turguiden i en hast, bortsett fra de stedene hvor du kan bruke penger og kjøpe noen gaver / suvenirer.
4 . Den siste stranden er en restaurant, ikke en fin naturlig strandutsikt på det punktet. Det ligner mer på strendene i byen.
5 . Det var en full gammel mann i bilen som fornærmet høyt under hele returturen og ikke hørte på noen for å holde stille før turguiden snakket med ham og han ble taus.
Svar fra arrangøren · SIM7VIAGENS
Dear Customer,
Thank you for your contact and for the opportunity to clarify the points mentioned in your review.
First of all, it is important to emphasize that the contracted service corresponds to a regular shared tour, a modality widely operated in the region, whose operational dynamics depend directly on the final composition of the group on the day of the tour. Therefore, matters related to the predominant language, transportation logistics, duration of stops, and overall organization of the itinerary follow the standard operational procedures previously established for this type of collective operation.
Regarding English-speaking assistance, we would like to clarify that, in shared operations, the availability of guides fluent in specific languages depends on the predominant profile of the group on the respective date. On the day of the tour, the operation consisted primarily of Portuguese-speaking passengers, which is why the itinerary was conducted mainly in Portuguese. Even so, in order to provide the best possible support to all participants, we assigned one of the most experienced professionals available in the operational schedule, who, according to the operational report received, remained attentive throughout the entire itinerary, providing assistance, guidance, and support whenever necessary.
We would also like to clarify that the buggy ride mentioned during the tour is a completely optional and independent activity from the main contracted service. This is an additional experience offered locally by authorized regional operators, and participation is entirely at the passenger’s discretion. At no point is this activity mandatory for the continuation of the regular tour.
Regarding the duration of the stops, all schedules follow a previously established logistical program defined by the receptive operation, considering travel distances, tourist flow, access control to the visited areas, and the need to complete the entire itinerary within the expected return schedule. In shared tours, time management is essential to ensure the proper functioning of the operation for all participants involved.
Concerning the final stop location, please note that support points and stopping areas are previously determined by the responsible tourism operation according to infrastructure conditions, passenger assistance, safety requirements, and local authorization for tourism activities in the region.
As for the situation involving another passenger during the return trip, as soon as the inappropriate behavior was identified, the responsible staff member immediately intervened in order to preserve order and ensure the continuity of the trip in the best possible manner for the remaining participants.
It is also important to emphasize that shared tourism services naturally involve different passenger profiles, cultures, languages, and operational dynamics, which means that certain situations may occur beyond the direct control of the intermediary agency, especially in collective operations carried out in high-tourist-flow destinations.
In any case, your comments have been properly registered and forwarded to the responsible operational department for internal awareness and monitoring of service standards.
Kind regards.
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