★★★★★Avis Viator
Décevant – pas d'aurores
stephen_s, octobre 2026
L'excursion a été décevante, sans que ce soit la faute du voyagiste. BG a été un bon guide et a fait beaucoup d'efforts pour interagir et nous donner des informations. Mais c'était une excursion pour voir les aurores boréales et nous n'avons pas pu les voir. Il y a une garantie, mais le reste de la semaine était nuageux et il n'y avait aucune chance de revoir les aurores boréales. La garantie n'est donc ni applicable ni pertinente. Par une meilleure nuit avec de meilleures conditions, l'excursion pourrait facilement mériter un cinq.
Réponse du prestataire · Aurora V
Thank you for taking the time to leave a review. We're pleased to hear that BG did a good job guiding your tour and sharing information throughout the evening.
We completely understand your disappointment at not witnessing the Northern Lights. However, we do find your three-star rating somewhat difficult to reconcile with your own acknowledgment that the disappointment was through no fault of the tour operator.
While the Northern Lights are the reason for the adventure, you are also reviewing our operation, our guides, our professionalism and the effort we put into providing the best possible experience. We can control the quality of our service, but unfortunately, we cannot control nature.
We would also like to correct an important factual inaccuracy regarding our complimentary retry guarantee.
Your tour took place on October 7th. We cancelled our tour on October 8th due to unfavorable weather conditions. However, on both October 9th and 10th, we successfully operated tours, and our guests witnessed beautiful Northern Lights displays. We then cancelled October 11th due to cloud cover.
Therefore, the claim that the remainder of the week was cloudy and that our retry guarantee was irrelevant is not accurate. There were two successful Northern Lights nights within just three days of your original tour.
We certainly understand that travel schedules can sometimes prevent guests from taking advantage of a complimentary retry. However, that does not mean the opportunities weren't there.
We genuinely appreciate your positive comments about BG. Our team works incredibly hard to provide an excellent experience, regardless of what nature ultimately decides to show us.
We believe there is an important distinction between reviewing the quality of a tour operator and reviewing a natural phenomenon that nobody can guarantee. We sincerely wish the Northern Lights had cooperated on your evening.
Kind regards,
Kobe
The Aurora Viking Team
★★★★★Avis Viator
Une visite absolument incontournable !!
Sarah_E, octobre 2026
Tomas N. a été notre guide phénoménal ! Mon mari et moi sommes venus en Islande pour notre 20e anniversaire. Nous voulions visiter ce magnifique pays et voir les aurores boréales était un rêve pour nous. Eh bien, Tomas a rendu cela possible ! ! ! Il s'est surpassé et nous ne pourrons jamais assez le remercier. Nous avons adoré ses connaissances, sa passion et sa détermination à les trouver. Il est aussi un photographe fantastique, nous avons absolument adoré les photos (merci Tomas !) et l'accessoire de costume viking ajouté était tellement amusant ! C'était l'expérience d'une vie et nous recommandons vivement cette visite avec Tomas N. !
Réponse du prestataire · Aurora V
Thank you so much, Sarah, for this wonderful review!
First of all, happy 20th anniversary to you both! ❤️ What an incredible way to celebrate such a milestone, and we're absolutely delighted that Tomas helped make your Northern Lights dream come true!
Tomas is incredibly passionate about what he does, and there's nothing he enjoys more than tracking down a beautiful aurora display and sharing that magical moment with our guests. We'll make sure he sees your lovely words. And we're thrilled you enjoyed the photographs and got to unleash your inner Vikings along the way! ⚔️
Thank you for trusting Aurora Viking with such a special part of your anniversary trip. We hope Iceland has given you memories that will last another 20 years and beyond!
Warmest wishes from all of us at Aurora Viking! 💚
★★★★★Avis Viator
Une excellente soirée, bien que tardive
Grant_K, octobre 2026
Cela semblait un peu incertain car c'était tôt dans la saison, mais le résultat a été fantastique. Je ne sais pas si c'était du théâtre, mais notre guide Christian était très compétent et nous a expliqué le processus, et il semblait incroyablement enthousiaste du résultat lorsque nous avons enfin tout vu dans le ciel après avoir changé d'endroit. Il y avait un certain nombre de petites attentions telles que des photos personnelles, le déguisement en tenue nordique, ainsi que du chocolat chaud et des biscuits tard dans la nuit. Un groupe assez petit pour ne pas se sentir seul, mais pas écrasant. Bien qu'il y ait beaucoup de points de dépose en fonction de l'endroit où vous séjourniez pour la soirée, soyez prudent en faisant des recherches à ce sujet car la visite s'est terminée vers 2 : 00 du matin au centre-ville de Reykjavik.
Réponse du prestataire · Aurora V
Thank you so much for your wonderful review! 💚
First of all, we can assure you that Christian's excitement was absolutely genuine! 😁 No theatrics needed when the Northern Lights finally put on a spectacular show after a challenging chase. Even after years of hunting the aurora, those moments never get old!
We're delighted that you enjoyed the personal photos, Viking costumes, hot chocolate and the atmosphere of our small group.
And you're absolutely right about the late return. Sometimes finding the Northern Lights requires a little extra patience, a change of location and a longer adventure than originally anticipated.
Thank you for joining our Viking crew and for sharing your experience with future travellers!
The Aurora Viking Team
★★★★★Avis Viator
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Nancy_W, octobre 2026
Christian était génial ! Il connaît son sujet !
Nous le referions si le temps l'avait permis. ❄️❄️❄️❄️❄️❄️
Réponse du prestataire · Aurora V
Thank you so much, Nancy! 💚
We're delighted to hear that you enjoyed your time with Christian! He's incredibly knowledgeable and passionate about the Northern Lights, and we'll be sure to pass along your kind words.
It's always a little disappointing when the weather doesn't cooperate, but that's part of the adventure of chasing one of nature's most unpredictable phenomena.
Thank you for joining us, and we hope you get another opportunity to witness the aurora dancing across the Icelandic sky!
The Aurora Viking Team
★★★★★Avis Viator
Une excellente expérience
Leong_K, octobre 2026
Une excellente expérience. Nous avons vu des aurores boréales extrêmement belles, y compris des lumières roses dansantes. Trond est très expérimenté et nous a emmenés dans trois endroits différents, dont un lac qui reflète les lumières. Je recommande vivement ceci à tous les voyageurs à la recherche d'aurores boréales.
Réponse du prestataire · Aurora V
Thank you for your fantastic review! 💚
Dancing pink Northern Lights reflected in a lake? Now that's an experience worth travelling to Iceland for! 🌌
We're thrilled that Trond's experience and determination helped you enjoy such a spectacular display. Finding the right locations is a huge part of what we do, and sometimes visiting several spots makes all the difference.
We'll make sure Trond sees your lovely feedback. Thank you for choosing Aurora Viking and for recommending us to other travellers!
The Aurora Viking Team