★★★★★Viator-anmeldelse
BOOK IKKE 🚫🚫🚫🚫 ekstra gebyrer
Winner_Z, august 2026
Sørg for at du læser alt, før du booker noget i Miami! IKKE BOOK! ! ! ! Ekstra gebyrer 🚫🚫🚫🚫🚫🚫Vi måtte finde vores egen kaptajn til at køre båden og betale 100 dollars. Jeg skulle også betale 50 til fyren, der var på båden, da vi ankom. Han sagde grundlæggende, at det skyldtes, at han var der for at forklare ting om båden, hvilket ikke gav nogen væsentlig mening, fordi han bare forsøgte at stjæle 50 dollars. De sender dig disse ting på formiddagen på bookingsdagen eller dagen før for at booke din kaptajn og det hele. Hvorfor ville du sende mig information, der er vigtig for min booking, dagen før eller om morgenen? Det er simpelthen for at manipulere dig, fordi det er for sent at afbestille reservationen. Hader oplevelsen, og han forsøgte at få alle til at skrive en god anmeldelse for ham til sidst på bådturen. Book ikke.
Svar fra udbyderen · Sherpa18949976995
We take reviews seriously; however, this review does not accurately represent what occurred.
All required fees, including the captain and marina fees, are clearly disclosed in the listing’s description and exclusions before a customer completes their reservation. Our representative was simply collecting the $50 marina fee stated in the listing. No one was attempting to “steal” money or add an undisclosed charge.
The main issue arose because the customer arrived late for their scheduled reservation and expected their full rental time to begin upon arrival. Customers select a specific departure time when booking, and that is when the reserved rental period begins. Unfortunately, we cannot extend a reservation due to a late arrival, especially when other bookings may follow.
During this disagreement, the customer threatened us with a negative review. They also claimed that important information was intentionally sent at the last minute. However, this was a same-day booking, and the additional instructions were sent immediately after we received the reservation.
We have built our reputation serving thousands of customers through transparency, trust, and professional service. We encourage future customers to review the thousands of reviews we have received across all platforms, which reflect the experiences of the many guests we have proudly served over the years.
We understand that losing part of a reservation due to arriving late can be frustrating, but it is unfair to mislead future customers by describing clearly disclosed fees as theft or manipulation. We encourage all guests to carefully review the listing details, exclusions, fees, and selected reservation time before booking.
★★★★★Viator-anmeldelse
Broken båd - hold dig væk!!!
Yelena_G, juli 2026
Vi lejer både hele tiden over hele verden, dette var den værste oplevelse, vi nogensinde har haft! ! ! Båden er styrtet ned og brudt på vej tilbage! ! ! Vi var nødt til at trække over og kaptajnen satte 5 på os i en overfyldt ned ad trappen plads uden aircondition i 40 grader varme, mens han reparerede båden! ! ! Han tændte ikke klimaanlægget, før jeg blev sur, og så tændte han det! Marinaen er på det værste sted, og båden bevæger sig næsten ikke, som en kilometer i timen! Kaptajnen sagde, at det er bcs af hastighedsgrænsen i det område, men jeg tror, han var bare flyder båden spar brændstof. Det var uholdbart varmt at sidde på båden med den knap bevæget i over en time. På vej tilbage gik motoren i stykker, og vi var nødt til at "svømme" tilbage på båden. Børnene blev overophedet, havde ikke sjov, kaptajn Orlando, var antisocial og vred, legede på sin telefon hele tiden! Manager Sam ringede tilbage til mig og sagde hun ville refundere vores tur bcs båden brød sammen og så sagde hun ville give os $ 200 for at bruge dem igen! Total rip off! Vi betalte næsten $ 1000 for 3 timer, jeg ville aldrig bruge dem igen, selv gratis. Pls holde sig væk! Der anmeldelser ser godt bcs de kalder dig efter og beder dig om ikke at efterlade dårlige anmeldelser! Pls holde sig væk total rip off og reklamer på denne platform er falsk reklame. Den værste oplevelse, vi nogensinde havde på en udflugt.
Svar fra udbyderen · Sherpa18949976995
Hi Yelena,
We’re disappointed to read your review because it contains numerous statements that are simply not accurate, and we feel it’s important to clarify the facts for future guests.
First, the boat did not break down or leave you stranded. During the trip, the engine intake became temporarily clogged with seaweed, which is common during seaweed season in South Florida. Captain Orlando safely stopped for a few minutes to clear the filter, and the trip continued normally. At no point was the vessel disabled or drifting helplessly as described.
Regarding the speed of the boat, our marina is located in downtown Miami near Brickell, one of the most desirable and secure areas in the city and one of the closest marinas to Biscayne Bay. The route from the marina is through a federally protected manatee zone, where Florida law requires all vessels to operate at idle or minimum wake speed. This is not our policy—it is the law, and every captain is required to follow it.
Your comments regarding air conditioning are also misleading. The boat you reserved does not advertise or include air conditioning anywhere in the listing. We encourage all guests to carefully read the vessel description and amenities before booking to ensure they select the boat that best fits their expectations.
Captain Orlando has earned outstanding feedback from hundreds of guests and is consistently recognized for his professionalism and friendly attitude. Your description of his conduct is completely inconsistent with the experience of the many guests he has safely chartered over the years.
We also want to clarify that no refund was ever promised, because the trip was successfully completed. In fact, although your group arrived late, we still ensured you received your full charter time as a courtesy. Likewise, we never called or begged you not to leave a review. We encourage every guest to leave honest feedback, whether positive or negative.
Unfortunately, throughout our conversations, our staff—including myself as the owner—were treated with repeated disrespect despite our efforts to accommodate your group. You also threatened multiple times to leave a negative review if your demands were not met.
We stand behind our service, our crew, and our operation. With thousands of positive reviews from guests over the years, we believe they provide a far more accurate reflection of the experience we strive to deliver every day. We wish you the very best and thank future guests for taking the time to consider all of the facts before forming their opinion.
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