★★★★★Viator review
Great driver!
Sivan_R, August 2026
Sam was an amazing driver! He was incredibly informative, helpful, and made our trip so easy and enjoyable. He took us to all the spots we wanted to visit and was always easy to find whenever we finished exploring. We really appreciated his professionalism and friendly attitude throughout the day.
Highly recommended!
★★★★★Tripadvisor review
Beware. Premium price, no tour included.
Grant H, May 2026
Sam was great. English very good. He was prompt and nice clean car. Perhaps it’s my fault for not reading the booking details more closely, but for $60 USD in Hue, I expected tours to be included. Instead he basically just drops you off and you go explore on your own. (It would be less per person if multiple people went in the same car, but still.) I told Sam and he said TripAdvisor or Viator gets a huge piece of that fee—30 or 40%—but at the end of the day, it was very expensive for what I got. I had to hire an additional tour guide inside the Citadel to show me around—200K dong or about $8USD to learn the history.
Response from the operator · NguyenT1880
Thank you very much for your feedback and for your kind words about Sam. We’re happy to hear that you appreciated his English, friendliness, punctuality, and clean car.
We understand your concern about the pricing. Our service is designed as a private car experience rather than a traditional group tour with a full-time guide included. One important benefit is that there is no strict time limit at each stop — guests can explore comfortably at their own pace without feeling rushed. Many travelers also appreciate having a friendly English-speaking driver who can communicate easily and assist throughout the trip.
Private tours are naturally more expensive than shared group tours because the vehicle and driver are reserved exclusively for you. While there are cheaper transportation services available in Hue, the service quality, flexibility, comfort, cleanliness, and English communication may not be the same level as what we aim to provide.
You are also correct that platforms like TripAdvisor and Viator take a significant commission from bookings, often around 20–30% or more, which affects the final price travelers see.
We truly appreciate your honest feedback and hope you still enjoyed your time exploring Hue. Thank you again for choosing our service.
★★★★★Viator review
Great tour with very helpful driver
Gareth_H, February 2026
Our driver Sam was fantastic, very knowledgeable and helpful. As well as taking us to the key sites he took us to the local market in Hue and even helped us bargain for gifts just like the locals!
★★★★★Tripadvisor review
Go with Sam
Dawid D, February 2026
We had super smart and nice driver Sam.
He told us a lot of stories about Wietnam and it was even more interesting than highlights (which was exotic and beatifull).
Response from the operator · NguyenT1880
Dear traveller,
Thank you so much for your lovely review!
We’re really happy to hear you enjoyed your time with our driver and that the trip and highlights made a great impression.
Best regards,
Stop and Go Team.
★★★★★Tripadvisor review
Private Hanoi tour from Halong Bay with Culture Pham Travel
Offonholsagain, January 2026
We went to Hanoi from Halon Bay with Culture Pham travel. Well organised, very comfortable, flexible and an all round great day out. The communication and booking process with Mrs Thu was super easy with really clear information and instructions. We were met by our driver Mr Hien who was very polite and professional and a very good driver particularly when we in Hanoi as the traffic is incredible. The 7 seater was immaculate and water provided, we even stopped for coffee on the way. We met our guide Mr Hieu who was really good, very experienced and full of interesting information. He guided us all day, either in the vehicle or on foot and was great fun with very good spoken English. He even took fantastic photos on his phone and transferred them all to us at the end of the trip.
Hanoi is a must see city and we had one of the best experiences we’ve ever had. Many sights, loads of stories and background, traditional lunch, Train street (unbelievable) and a walk through downtown- amazing.
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