異なる待ち合わせ場所だったので少し緊張していましたが、たどり着くことができました。どこから入ってくるかによって、バス停までシャトルバスが必要になります。彼らは待ち合わせ場所と具体的なルールについて詳細なWhatsAppメッセージを送ってきました。
スタッフはとても親切で助かりました。ツアーは手頃な価格で素晴らしい体験でした!言及されていた動物たちを見ることができて、感謝しています。ツアーガイドは楽しく、動物たちとも楽しめました。私のツアーは小規模な集まりでした。期間は良い時間でした。特にこのシーズンはビーチが岸辺で泳げないため、トゥルムにいる間にやるには間違いなく楽しいことです。
主催者からの返信 · Germán O
Thank you so much for taking the time to write such a detailed and thoughtful review! Reviews like yours mean the world to our whole team, and we read every single one of them together.
We completely understand that the meeting point can feel a little confusing the first time. There are different ways to enter the area, and depending on where you come in, the shuttle is the easiest way to reach our stop. That is exactly why we send a complete WhatsApp message before every tour, with the meeting point, directions and the rules of the protected area, and it makes us very happy to know that it helped you find your way to us without trouble. Your comment will also help future travelers know what to expect, so thank you for that.
We are delighted that you got to see the sea turtles and stingrays you were hoping for! Every tour takes place in the open sea, with wild animals living freely in their natural habitat, so we never take those encounters for granted. The reef of Tulum is our home and our greatest treasure, and every time a guest comes back to the boat smiling after swimming next to a turtle, we remember why we love what we do.
Thank you as well for your kind words about our staff and our guide. We will make sure the whole crew reads your message, because knowing that they made you feel welcome, helped you and made the experience fun is the best recognition they can receive. We also appreciate your comment about the small group and the duration of the tour. We work hard to keep the experience relaxed and personal, so everyone has time to enjoy the water at their own pace, and it is wonderful to hear that it felt just right for you.
You are absolutely right that this is a great time to get out on the boat and see the reef up close, especially when the shore is not ideal for swimming. The sea always has something new to show, and every season brings its own magic.
We truly hope to welcome you back to Tulum very soon, and it would be a real pleasure to take you out on the water once again. Until then, we send you our warmest regards and a big hug from the Mexican Caribbean. Thank you for choosing us!