Kindly provide the name of your cruise ship when making your reservation. We require this information in advance to coordinate our representatives to meet you directly at your ship's gangway. Thank you for helping us ensure an effortless pickup experience.
Cruise ship pick-up Instructions:
Meeting Location: We know where your ship is! Go straight to the boardwalk/sidewalk directly in front of your ship - Includes AJ Dock (Do NOT go into town/tram or follow ship staff directions to leave the area).
Arrival Time: Arrive at least 15 minutes before your scheduled departure. Please keep your cell phone on you in case we need to get ahold of you.
How to Find Us: Look for the representative, directly outside of your ships gangway, in bright orange with an orange flag in their backpack, holding an Alaska Galore Tours / Harv and Marv’s / Juneau Lighthouse Tours sign.
Accessibility & Assistance: You must be able to walk down a potentially steep tide ramp and step onto the bus and boat (foldable wheelchairs require advance notice).
Drop off point is the same as your pick up point. No other drop off locations can be accommodated. Any changes to your pick up location must be handled at least 24 hours in advance, and the tour provider must be contacted.
If NOT arriving on a cruise ship, please contact us directly for options. We are happy to offer instructions on meeting us directly at our dock (Statter Harbor) or another central meeting location.
Please be sure to bring these instructions with you on the day of your tour!
IMPORTANT: If you have not provided your Cruise Ship information and phone number during checkout, you must contact the operator with this information. The tour operator is not liable if you do not reach out to us to provide this information.
DAY OF TRAVEL: PLEASE BE AT YOUR DEPARTURE LOCATION 15 MINUTES PRIOR TO TOUR TIME. We depart promptly on time, no refunds will be permitted if you arrive late. If you are not able to find your representative, please call 907-209-8686.
OTHER: If anyone in the party has mobility restrictions or devices we need to be notified in advanced.