★★★★★Viator review
Very great and excellent...
s84y499bgm, October 2026
Very great and excellent experience. Haroon, I believe was one of our pilots that flew the balloon was great.
★★★★★Tripadvisor review
Fantastic Tour
Beng0318, October 2026
Fantastic tour. Our driver Haroon arrived on time. Well organised team. A must do when you are in Cappadocia.
Response from the operator · tourmaniacom
Dear Guest,
Thank you for your fantastic feedback! 😊 We’re delighted that Haroon’s punctuality and the smooth organization made your experience so enjoyable. Thank you for calling it a must-do in Cappadocia!
Kind regards 🧿
★★★★★Tripadvisor review
An absolute nightmare. An expensive booking, cancelled at the last minute, followed by silence.
549abhimanyua, October 2026
My wife and I travelled from Canada to Cappadocia, and this balloon flight was supposed to be a highlight of our trip. I booked the “Sunrise Hot Air Balloon Flight Over Göreme & Fairy Chimneys,” operated by **Tourmania**, for September 30, 2026, weeks in advance.
I paid approximately CA$650, far above the normal price, because I wanted the best possible experience. Instead, Tourmania cancelled the day before and left us scrambling.
On September 29, they told us our allocated balloon had been taken out of service following a technical check. I respect the need to put safety first. My anger is directed at Tourmania’s handling of the cancellation and their appalling customer service afterwards.
They said they could not secure an alternative, despite confirming that other flights were still operating. They offered a refund, could not accommodate us, and then stopped responding to my messages when we needed help most.
We eventually arranged a replacement balloon tour ourselves, but because it was so last minute, we ended up paying TWICE the amount of our original booking. What should have been an unforgettable morning became a stressful scramble with an enormous additional expense.
A refund does not cover that extra cost or undo the stress and wasted time. We booked weeks ahead and paid a premium. Tourmania’s response when things went wrong was a cancellation notice followed by unanswered messages.
This was a disgraceful way to treat customers. An apology means very little when there is no follow through and customers are left to rescue their own plans.
I would never book with Tourmania again. Based on our experience, I strongly advise anyone planning this once in a lifetime trip to choose another provider.
Response from the operator · tourmaniacom
Dear Guest,
Balloon flights are subject to cancellation depending on weather conditions We proceed based on notifications received from the meteorological service. The full amount you paid will be refunded to your account. We understand your disappointment and are very sorry about this situation.
Kind regards.
★★★★★Tripadvisor review
Cancelled at short notice
brettwQ4105WA, October 2026
Very disappointing experience - book direct with the balloon company.
I would strongly recommend booking a balloon flight directly with the balloon operator rather than through a third-party company.
Our balloon flight was cancelled the afternoon before the scheduled flight, with very little notice. This was particularly frustrating because balloon flights had only operated once in the previous three days, meaning alternative flights were in high demand, very, very expensive and there were very limited options available to us.
We were told that two of the three baskets had safety concerns. While safety must obviously come first, we were left questioning why these issues had not been addressed during the previous two days when flights were not operating.
When we asked for the name of the actual balloon flight company so that we could independently confirm the information we had been given, this was refused. That lack of transparency was particularly concerning.
Overall, the experience left us feeling that booking through a third party put us at a disadvantage when things went wrong. We would strongly suggest contacting and booking directly with the balloon operator, so you know exactly who you are dealing with and can communicate directly with the company responsible for the flight.
Very disappointing and not an experience we would repeat.
Response from the operator · tourmaniacom
Dear Guest,
Balloon tours are subject to cancellation based on weather conditions. Last-minute cancellations occur in accordance with meteorological reports this situation is beyond our control. The full amount you paid will be refunded to your account.
Best regards,
★★★★★Tripadvisor review
Must do
Flyer04716735608, September 2026
Once in a lifetime, must do
M.Ali was a great pilot, made it fun and interesting
Response from the operator · tourmaniacom
Dear Guest,
Thank you for your fantastic feedback! 😊 We’re thrilled you had such a memorable, once-in-a-lifetime experience. It’s wonderful to hear that M. Ali made the flight both fun and interesting. We’ll gladly share your kind words with him!
Kind regards 🧿