Most guests are picked up at their selected hotel during booking. If no hotel is selected, the general default pickup location is: 2001 S River Dr, Portland, OR 97201.
If driving, we recommend parking at The Douglas Garage, located at 1835 S River Dr, Portland, OR 97201.
Most guests are dropped off at their selected hotel during booking. If no hotel was selected, the general default drop-off location is: 2001 S River Dr, Portland, OR 97201.
If you drove and parked, please note the return location may differ from your parking spot.
WHEN WILL I BE PICKED UP (TOUR PICKUP TIME)?
Please be in the lobby of your hotel (or the default pickup location) 30 minutes BEFORE the official start time of the tour. Pickup will be sometime BETWEEN 8:30 AM and 9:00 AM.
• Example: if the official tour start time is 9:00 AM, please be in the lobby at 8:30 AM. Pickup will be sometime BETWEEN 8:30 AM and 9:00 AM.
• Please look out for our TOUR VEHICLE (usually a white 12-passenger high-roof Ford Transit tour van), or possibly a smaller mini-van or SUV in rare instances.
• DEFAULT PICKUP LOCATION TIMING: If you are being picked up at our general default pickup location, South Waterfront Park (ADDRESS: 2001 S River Dr, Portland, OR 97201), you will typically be picked up within a 30-minute window before the official start time of the tour, as confirmed via email and/or text from your guide (sent the night before or the morning of the tour for late bookings).
• It is essential to check, read, and respond to ALL texts and emails for specific tour pickup details up to the departure time. Please keep an eye on your phone on the morning of the tour.
WHERE WILL I BE PICKED UP AND DROPPED OFF?
• OPTION #1) HOTEL PICKUP: Most guests are picked up at their hotel, which can be selected from a dropdown list during online checkout. A full list of hotels is also available in the FAQ section of our website. In addition to our default pickup location (Option #2), we offer pickups at approximately 40+ hotels in the downtown area and on the East side of the Willamette River near the Convention Center. The default pickup location (Option #2) is ALWAYS available to ALL guests for ALL tours.
• OPTION #2) DEFAULT PICKUP LOCATION: SOUTH WATERFRONT PARK ADDRESS: 2001 S River Dr, Portland, OR 97201. Our central (default) location for pickups and drop-offs is in South Waterfront Park at the intersection of SW River Dr. and SW Montgomery St. The exact pickup spot is on the north side of the traffic roundabout along the pedestrian walkway adjacent to Riverplace Marina.
WHAT HAPPENS IF I DON'T SELECT A HOTEL? - If you do NOT communicate or select your specific hotel during booking, we will assume pickup will be at our default location: ADDRESS: 2001 S River Dr, Portland, OR 97201. It is the guest's responsibility to notify us (during booking checkout) if staying at one of our pickup hotels. Please email us at infiniteoregontours@gmail.com or await confirmation text from your guide the night before your tour if you have further questions (guides can answer pickup questions and will text you usually before 8:00 PM the night before your tour).
TOUR VEHICLE (VAN):
Your tour vehicle will most likely be a white high-roof Ford Transit 13-passenger van, or a mini-van or SUV in some cases (which will be communicated by your guide via text the night before). Your guide will be friendly and likely carrying a clipboard.
PARKING:
If driving to the default pickup location, The Douglas Garage is a public parking garage located about a block away at: 1835 S River Dr, Portland, OR 97201. Several other parking garages are within a 5-10 minute walk.
WHAT SHOULD I WEAR AND/OR BRING ON THE TOUR?
Due to the unpredictable weather in this region, we strongly suggest checking the forecast for your destinations on the morning of the tour to prepare accordingly with extra layers, rain gear, and appropriate footwear. For tours involving short walks/hikes, comfortable walking shoes and easily adjustable layered outerwear are recommended. Note that the Oregon Coast is often 15-30 degrees cooler than Portland, even in summer. Fall, winter, or early spring tours in Mt. Hood or the Columbia River Gorge may require warm winter jackets or rain jackets (gloves and warm hats are also advisable). It's always a good idea to bring a jacket in Oregon, regardless of the season.
CAN I BRING A BAG?
A small day pack (very small backpack), camera bag, purse, or tote bag are fine in the van as long as they fit by your feet. We cannot accommodate large suitcases due to limited space. Please call us before the tour if you have questions. For PRIVATE TOURS, depending on group size, we CAN accommodate large suitcases (which will be placed in passenger seating areas).
COFFEE & RESTROOM (toilet) at default pickup location:
There is a coffee and pastry shop called "Our Spot PDX" (1816 S River Dr, Portland, OR 97201) on the west side of SW River Dr. (river side), along with a public restroom next to it. If you arrive early and have time for breakfast or wish to explore the riverfront, "The Little River Cafe" (315 S Montgomery St #310) is about a 2-minute walk north along the pedestrian walkway by the Willamette River. Please still be ready at the default pickup stop 30 minutes BEFORE the official tour departure time.
PUBLIC TRANSPORTATION:
Portland's TriMet system includes buses, streetcars, and the MAX light rail. Visit their TRIP PLANNER WEBSITE or download their app. Our default pickup location, South Waterfront Park, is a short walk from public transport stops (bus, streetcar, MAX).
For further questions, consult our FAQ's link on our website or contact our office via email or phone. Thank you and happy touring!
CANCELLATION POLICY:
If a guest cancels 24 hours BEFORE the tour departure time, they will receive a full 100% refund. If a guest cancels a tour LESS THAN 24 hours from the tour departure time, the guest will not receive a refund, but we will do our best to accommodate the guest on a future tour of equal or lesser value, depending upon availability. If we (Infinite Oregon Tours) need to cancel a tour due to inclement weather, road closures, high winds, unforeseen safety circumstances or otherwise, the guest will receive a full 100% refund. Please email us or call us if you have any questions. Thank you!
*PICKUP AND DROP-OFF INFORMATION*
*HOTEL PICKUP:* Most guests are collected from their hotel, chosen from a dropdown list during online booking. A comprehensive hotel list is available on our website's FAQ section.
*DEFAULT PICKUP LOCATION:* If you do not select a hotel, please meet us at: SOUTH WATERFRONT PARK - ADDRESS: 2001 S River Dr, Portland, OR 97201. This location is at the intersection of SW River Dr. and SW Montgomery St.
*GUIDE CONFIRMATION:* Your guide will confirm pickup details via text the evening before your tour (typically before 8:00 PM). Please respond promptly to check in.
*PICKUP TIME:* Please be in your hotel lobby or at the default pickup location 30 minutes BEFORE the official tour start time. Pickup will occur between 8:30 AM and 9:00 AM for a 9:00 AM start time.
*TOUR VEHICLE:* The vehicle is usually a white 12-passenger high-roof Ford Transit tour van, though occasionally a smaller van or SUV may be used.
*PARKING AT DEFAULT LOCATION:* If driving to the default pickup location, The Douglas Garage is available nearby at 1835 S River Dr, Portland, OR 97201. Other parking garages are also within a 5-10 minute walk.
*WHAT TO WEAR/BRING:* We recommend bringing layers for warmth, a rain jacket, and comfortable walking shoes, as Oregon's climate can change rapidly. The coast is often 15-30 degrees cooler than Portland.
*BAGS:* Small day packs, camera bags, purses, or tote bags are permitted if they fit by your feet. Large suitcases cannot be accommodated.
*CANCELLATION POLICY*
*Full Refund:* Cancel at least 24 hours before the tour departure time for a 100% refund.
*No Refund:* Cancellations made less than 24 hours before departure will not receive a refund. However, we will do our best to accommodate you on a future tour of equal or lesser value, subject to availability.
*Tour Cancellation by Provider:* If we cancel the tour due to inclement weather, road closures, high winds, safety concerns, or other reasons, you will receive a full 100% refund.
Please contact us via email or phone with any questions.
This activity ends back at the meeting point.
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