Hotel Name
Hotel Name
Hotel Name
Hotel Name
Hotel Name
Hotel Name
Contact information upon arrival at Cancun Airport.
When you arrive at Cancun International Airport, please follow these directions to find your driver:
We recommend downloading the WhatsApp application during your stay in the Mexican Caribbean to enhance communication and your overall experience.
Please present your confirmation voucher to the company representative and driver upon arrival, either on your phone.
After landing at Cancun Airport, you will receive an SMS or WhatsApp message from our airport representative. First, proceed through immigration and customs.
We will be monitoring your flight and arrival terminal until your departure. After clearing immigration, collecting your luggage, and passing customs, you will encounter timeshare vendors and transportation services. Please ignore their offers for free tours or transfer assistance and continue walking.
Look for our team immediately after exiting through the main sliding doors, in the area designated for all transportation companies.
Our company representative will greet you holding a tablet with your name clearly written on it and will be wearing a long-sleeved green shirt.
Proceed directly to the exit doors. If representatives from other agencies or hotels attempt to stop you, as there are many scammers, please do not engage and proceed directly to our representative. Do not believe anyone claiming our team has left or offering reimbursements.
Our airport representatives are identifiable by their uniforms: apple green shirts and black pants. All our representatives and drivers also carry authorized airport identification.
If it takes you longer than one hour to exit the terminal after landing due to airline issues, lost luggage, or other reasons, and you do not see our driver, please contact us.
We are committed to providing a smooth, punctual, and comfortable transportation service. Please note the following policies:
Additional charges will not apply for party members arriving on different flights, provided we receive advance notification.
If advance notice is not provided and there are last-minute changes, extended waiting times, or additional travel within the airport, an extra charge will apply due to the increased logistical requirements.
If a baby seat is required, please request it in advance when booking (limited to two seats per booking). Unfortunately, baby seats are not available on short notice or at the last minute.
This ticket is valid for a one-way trip. For a round trip, you must book an additional ticket via your Viator portal (TripAdvisor) and search for "products departing from Hotels to Cancun Airport."
Transportation instructions and contact information upon arrival at Cancun Airport.
Upon landing at Cancun International Airport, please follow these directions:
We recommend printing and bringing these instructions with you.
After landing in Cancun, you must first clear immigration and customs. Proceed to collect your luggage, and after clearing customs, continue to the main exit of the airport terminal.
You will exit through a set of panoramic glass doors.
Immediately after passing the glass doors, you will see numerous guides and representatives from tour and transportation companies holding signs with company names and passenger names.
One of our representatives will be waiting to greet you, holding an iPad with your name displayed.
Meeting point at the airport:
If your flight lands at Terminal 2, please look for the Welcome Bar.
If your flight lands at Terminal 3, please look for the MargaritaVille Bar.
If your flight lands at Terminal 4, please look for Platform C.
If your flight lands at the Domestic Terminal, please look for the Coconut Bar.
Our drivers and representatives wear uniforms consisting of an apple green shirt and black pants, featuring the STP-Caribe / Go Cancun Airport Shuttle logo on their shirts. All our representatives and drivers possess an authorized airport identification card.
If it takes you longer than one and a half hours to leave the terminal after landing due to reasons such as lost luggage, please contact us immediately. If you do not see our driver upon exiting the airport, please reach out to us at the following numbers: Local STP Cell Phone: (044) 998 227 2000 (24 hours). Phone: 01-800-640-7505 (dial from any Mexico public phone). If using a US cell phone, dial 011 521 998 227 2000 or 011 52 998 883-9830 or 011 52 998 8920856 (Office Numbers). USA PHONE NUMBER: (713) 510-0459 (10 AM-7 PM CST).
Meeting point
Prol. Bonampak, Carr. a Punta Sam s/n, 77400 Cancún, Q.R., Mexique
End point
Prol. Bonampak, Carr. a Punta Sam s/n, 77400 Cancún, Q.R., Mexique