Hotel Name
Hotel Name
Hotel Name
Hotel Name
Hotel Name
Hotel Name
Contact information upon arrival at Cancun Airport.
When you arrive at Cancun International Airport, please follow these directions to find the driver who will transport you to your destination:
We recommend downloading the WhatsApp application during your stay in the Mexican Caribbean to facilitate communication and enhance your experience.
Please present your confirmation voucher to the company representative and driver upon arrival on your phone.
• Upon landing at Cancun Airport, you will receive an SMS or WhatsApp text message from the company's airport presenter. First, proceed through immigration and customs.
We will monitor your flight and arrival terminal until you depart. After clearing immigration, collecting your luggage, and passing customs, you will encounter timeshare vendors and transportation services in the aisle. They may offer free tours and assistance with your transfers. PLEASE IGNORE THEM (do not engage and continue walking). Look for our team after exiting through the main sliding doors; we will be waiting in the area designated for all transportation companies.
• The company representative will greet you holding a tablet with your name displayed and will be wearing a long-sleeved green shirt.
Proceed directly to the exit doors. If representatives from other agencies or hotels attempt to stop you—beware of scammers—please do not stop and proceed directly to our representative (we will be waiting for you, so do not believe claims that our team has left or will offer reimbursements).
Our airport representatives wear uniforms consisting of apple green shirts and black pants. All our representatives and drivers also possess authorized airport identification.
If it takes you longer than one hour to exit the terminal after your flight lands due to airline issues, lost luggage, or other reasons, and you do not see our driver upon exiting the airport, please contact us.
We are committed to providing a smooth, punctual, and comfortable transportation service. Please note the following policies:
Additional charges will not apply if your party members arrive on different flights, provided we are notified in advance.
If we are not informed in advance and there are last-minute changes, extended waiting times, or additional travel within the airport, an extra charge will apply due to the increased logistics involved.
If you require a baby seat, please request it in advance when booking (limited to 2 seats per booking). Unfortunately, we cannot accommodate last-minute or short-notice requests for baby seats.
This ticket is valid for a one-way trip. For round-trip service, you must book a separate ticket. Please visit your Viator portal (TripAdvisor) and search for 'products departing from Hotels to Cancun Airport'.
Transportation instructions and contact information upon arrival at Cancun Airport.
When you arrive at Cancun International Airport, please follow these directions to find your driver:
We suggest printing and bringing these instructions with you.
• After landing in Cancun, you must clear immigration and customs. Proceed to collect your luggage, and after clearing customs, continue to the main exit of the airport terminal.
• You will exit through a panoramic glass door.
• Immediately after passing the glass doors, you will see numerous guides and representatives from tour and transportation companies holding signs with company names and passenger names.
• One of our representatives will meet you, holding an iPad displaying your name.
Meeting point at the airport:
• If your flight lands at Terminal 2, please look for the Welcome Bar.
• If your flight lands at Terminal 3, please look for the Margarita Ville Bar.
• If your flight lands at Terminal 4, please look for Platform C.
• If your flight lands at the Domestic Terminal, please look for the Coconut Bar.
Our drivers and company representatives wear uniforms: an apple green shirt and black pants, with the STP-Caribe / Go Cancun Airport Shuttle logo on their shirts. All our representatives and drivers possess an Authorized Airport Identification Card.
If it takes you longer than 1.5 hours to leave the terminal after landing due to lost luggage or any other reason, and if you do not see our driver upon exiting the airport, please contact us at the following numbers: Local STP Cell Phone: (044) 998 227 2000 (24 hours) Phone: 01-800-640-7505 (dial from any Mexico public phone). If using a US cell phone, dial 011 521 998 227 2000 or 011 52 998 883-9830 (Office Numbers). USA PHONE NUMBER: (713) 510-0459 (10 AM - 7 PM CST).
Meeting point
Prol. Bonampak, Carr. a Punta Sam s/n, 77400 Cancún, Q.R., Mexique
End point
Prol. Bonampak, Carr. a Punta Sam s/n, 77400 Cancún, Q.R., Mexique