TOUR PROVIDER: Skagway Tours
CHECK-IN TIME: 15 minutes before your tour’s start time
MEETING LOCATION: Bus loading area near your ship
Your cruise ship will arrive at one of three locations in the Port of Skagway: the ORE Dock, BROADWAY Dock, or the RAILROAD Dock. 15 minutes before your tour, a Skagway Tours representative holding a red “Skagway Tours” sign will meet you at your dock’s bus loading area.
Map: https://skagway.tours/map-pick-up/
IMPORTANT: Please do not use Google or Apple Maps, or the map link provided by Viator. These will send you to our office in town or the Harbor Master’s office. We pick you up at the bus loading area near your ship.
PASSPORTS REQUIRED: This tour crosses the USA-Canada border twice. Passports are required. Guests without proper documentation will be denied participation with no refunds.
For USA or Canadian citizens a government-issued ID and original birth certificate (no photocopies) are also valid for entry.
VISAS. If you come from a country that needs a visa for Canada or the USA you will need to bring those in addition to your passport.
IMPORTANT: Cruise line staff may incorrectly say passports are not needed in Skagway, AK. You MUST bring your passport or valid ID/birth certificate due to the border crossing.
CHECK-IN TIME: 15 MINUTES BEFORE YOUR DEPARTURE
PASSPORTS REQUIRED (An original birth certificate paired with a government-issued photo ID is also suitable for citizens of the USA or Canada.)
CHECK-IN LOCATIONS FOR THE PORT OF SKAGWAY Skagway Tours picks up at all docks in Skagway, AK. Map: https://skagway.tours/map-pick-up/
HOW TO FIND US… At the BROADWAY Dock Exit the ship, turn left, and walk approximately 550ft (165m) to the bus loading area. Video Instructions for the BROADWAY Dock: https://skagway.tours/wp-content/uploads/2025/09/BROADWAYDOCKFINAFINAL.mp4
At the ORE Dock Exit the ship, walk up the ramp, and to the bus loading area. Video Instructions for the ORE Dock: https://skagway.tours/wp-content/uploads/2025/09/OREDOCKFINAFINAL-1.mp4
At Railroad Dock AFT Exit the ship and take the shuttle to the bus loading area. As you exit the shuttle, turn right, and follow the sidewalk approximately 150ft (50m). We will meet you at the brown pavilion, near the M&M Tour Sales booth, in Zone B.Video Instructions for Railroad Dock AFT: https://skagway.tours/wp-content/uploads/2025/09/SHIPSHUTTLEFINAFINAL.mp4
At Railroad Dock FRONT Due to a rockslide near Railroad Dock FRONT, the water taxi (ship tender) is the only way off the ship. Wait times have been unpredictable. Please plan 45 minutes to get to the check-in location. In the event of delays, we are unable to hold the tour. Take the water taxi to the pier then walk up the ramp. At the top, turn left and follow the sidewalk for approximately 400ft (125m). We will meet you in the brown pavilion, near the M&M Tour Sales booth, in Zone B. Video Instructions for Railroad Dock FRONT: https://skagway.tours/wp-content/uploads/2025/09/TENDERFINALFINAL.mp4
OTHER ARRIVALS Not arriving by cruise ship? Advance notice is required to arrange a pick-up location.
CUSTOMER SERVICE We look forward to meeting you! For any questions please call or text 907-921-4344.
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