★★★★★Tripadvisor review
Shocking Experience
SamDan12, October 2026
The experience itself wasn’t bad, and the snorkelling was great. However, there was a significant lack of communication beforehand, which resulted in us having to spend over $100 extra on equipment, entrance fees, etc.
The food was an absolute disaster, and the service from our guide was shocking. At one point, one of the guides, was shouting and pointing in the faces of some of the young women on our trip simply because they were trying to understand his instructions. Someone had to intervene.
This behaviour was completely unacceptable and raised serious concerns about our safety, particularly when we were out in the ocean. No one should feel threatened or intimidated by a guide who is responsible for their safety.
We booked with Yona Tours, and based on this experience, the poor communication, terrible food, and unacceptable conduct from the guide seriously let the trip down. The guide that led the tour was Henes.
Response from the operator · EgyptraTravel
Thank you for sharing your feedback. We’re pleased to hear that you enjoyed the snorkeling, one of the highlights of this excursion. Regarding the interaction with the guide, his intention when explaining the trip and giving instructions was to ensure that everyone understood the activities and safety procedures, not to frighten or intimidate anyone. Many other guests enjoyed the excursion and shared positive impressions of their day. However, we understand that each guest may experience things differently, and we take your comments seriously. We will review the matter with our operations team, look into the details of what happened, and get back to you once we have followed up internally. Thank you for bringing this to our attention.
★★★★★Tripadvisor review
Terrible
domenicocM6036TF, October 2026
Simply given a time of 7:55 they did not come, we contacted them various times even on their emergency channel but nothing, we had a call from them after almost 2 hours of waiting in which they said that the driver was arriving and that we could cancel the excursion, which is the least they could do, I hope mine was an isolated case, otherwise I cannot explain all these positive reviews. Terrible
Response from the operator · EgyptraTravel
Grazie per aver condiviso la tua esperienza. Ci dispiace sinceramente per la lunga attesa e per la mancanza di una comunicazione tempestiva.
Dopo esserci confrontati con l’autista e con il nostro team operativo, abbiamo verificato che si è trattato di un guasto improvviso al veicolo, che ha causato il ritardo. Non appena ci siamo resi conto del problema, è stata inviata un’altra vettura per cercare di risolvere la situazione e limitare il disagio.
Comprendiamo perfettamente la vostra delusione per l’attesa e ci scusiamo per l’inconveniente. Abbiamo segnalato l’accaduto al team operativo affinché situazioni simili vengano gestite in modo ancora più rapido ed efficace in futuro. Speriamo sinceramente che si sia trattato di un caso isolato e vi ringraziamo per avercelo segnalato.
★★★★★Tripadvisor review
Great experience, nice crew
beyzas422, September 2026
A very nice crew. Very friendly and professional. It was my first time diving, and it was great. I’d happily do it again 🐠🤿🐟
Response from the operator · EgyptraTravel
Thank you for your wonderful review! We’re delighted that you enjoyed your first diving experience and felt comfortable with our friendly and professional crew. It means a lot to know you’d happily do it again! We hope to welcome you back soon for another unforgettable underwater adventure! 🐠🤿🐟
★★★★★Viator review
Very disappointing experience — poorly organised and completely overrated
Aleksandra_T, September 2026
The problems started from the very beginning. The driver barely spoke English and did not even seem to know whether we were the correct passengers. When we arrived at the port, we had to wait for around 1.5 hours just to board the boat. The whole process was chaotic and badly organised.
The boat experience was also disappointing. The tour description said that water would be provided, but there was no bottled water at all. There was only water from a machine, with no clear information about its source, and extremely diluted juice. This is particularly concerning in Egypt, where tourists are generally advised to drink only bottled water to avoid potential health issues.
Lunch was advertised as a buffet, but it was actually a fixed, pre-portioned meal with no choice of food. Calling this a buffet is simply misleading.
The first snorkelling stop was another disappointment. The company provided snorkelling equipment, but the equipment was in very poor condition. My snorkel was leaking water, making it impossible to snorkel properly. Eventually, my friend and I had to share one snorkel, which completely ruined the experience.
The sea around the boats was also heavily polluted. There was a strong smell of fuel/oil, and the snorkelling equipment ended up covered in what appeared to be fuel. The water was not clear, there was rubbish and plastic in the sea, and the reef was visibly affected by pollution. It is extremely disappointing to see such beautiful marine life and nature treated this way.
The second snorkelling stop was basically the same. On top of that, staff kept pressuring people to pay extra for scuba diving, describing it as an amazing experience. However, the whole operation looked very amateurish, and some people who had booked the diving appeared uncomfortable and scared.
The White Island part was also misleading. Despite paying for the excursion, we were not properly allowed to go onto the island because we were told there were too many people and that we should stay to the side.
However, the worst part of the entire experience happened at the end. Staff actually threatened us because we did not want to leave a positive review. We were told that something would happen to us if we did not leave positive feedback. This behaviour was completely unacceptable and extremely disturbing. I was seriously considering calling the police because of the threats.
A company should accept honest feedback from customers, not intimidate or threaten them into giving positive reviews.
Overall: poor organisation, long unnecessary waiting, misleading information about food and water, faulty equipment, polluted water, pressure to pay for additional activities, and completely unacceptable behaviour from the staff.
I strongly recommend that future customers be very careful and never allow staff to pressure or threaten them into leaving a positive review.
Response from the operator · EgyptraTravel
Thank you, Aleksandra, for sharing your detailed feedback. We’re sorry that some aspects of the experience did not meet your expectations. We also understand that most of the guests who joined the same trip were very happy, enjoyed the atmosphere, and found the experience different from other excursions they had taken. Nevertheless, we value every guest’s opinion and will contact our operations team to review your comments carefully and address the points you raised.
★★★★★Tripadvisor review
Very pleasant.
melissayS549VU, September 2026
The trip was magnificent, the staff was very attentive and helpful.
The hearty meal was delicious.
Response from the operator · EgyptraTravel
Merci beaucoup pour votre magnifique avis ! Nous sommes ravis que vous ayez apprécié la sortie, l’attention de notre équipe et le délicieux repas. Au plaisir de vous accueillir à nouveau pour une nouvelle expérience !
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