- 1Call the provider first: their number is on your ticket, in the activity information. They are the only ones who can assist on site.
- 2If there is no answer, contact Viator by chat or phone from “My Bookings” or their Help Centre.
- 3Note the time, take photos and keep your correspondence: these will be useful if you request a refund.
Important
For a medical or safety emergency, call the country's emergency services: 112 throughout the European Union.