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Your booking is confirmed and managed by Viator: ticket, changes, cancellation and refunds are all handled in your Viator account.
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Every answer you need, from booking to getting back home
Booking & PaymentBooking an activity, payment methods, currencies, charges and confirmation.See answers
Before Departure: Tickets & VouchersReceiving and finding your voucher, what to present on site.See answers
Cancellation & RefundCancellation policies, how to cancel, refund times and methods.See answers
Amending a BookingChanging the date, time, number of travellers or a name: timeframes, how to proceed, special cases.See answers
During the Activity: On-site IssuesOperator delay or absence, activity cancelled, emergency: what to do.See answers
After the Activity: Reviews & DisputesLeaving a review, reporting a problem, requesting a refund afterwards.See answers
Account & SecurityCreating an account, password, Google login, personal data.See answers
Contact & EmergenciesHow to contact us, and who to reach in case of emergency during your activity.See answers
Frequently asked questions
Our most requested answers
Cancellations, refunds, tickets, emergencies: key info at a glance, with a link to the full article.
All about cancellations →Open “My Bookings” on Viator, select your booking, then choose “Free cancellation before…”. Viator will confirm the cancellation and refund by email.
Read the full article →A real team behind WizardTrip
Didn't find what you were looking for?
To cancel, amend or request a refund, Viator handles this directly via “My Bookings”. For any other questions, please write to us: we reply to every message.