Before Departure: Tickets & Vouchers
Receiving and finding your voucher, what to present on site.
8 articles
- 01Where is my ticket (voucher)?Once your booking is confirmed, Viator will send you an email with a link to your ticket. You can also find it at any time in “My Bookings”.Read the answer
- 02Do I need to print my ticket or can I show it on my phone?The WizardTrip listing shows the accepted format under “Ticket”: mobile ticket, paper ticket, or both. Your Viator ticket will also specify this.Read the answer
- 03Where do I meet my guide?Each WizardTrip listing shows the meeting point with a map, and the end point if the activity finishes elsewhere. Your Viator ticket provides the…Read the answer
- 04How does hotel pick-up work?Not all activities include pick-up. If pick-up is included, it will be mentioned in “What’s Included”.Read the answer
- 05Do I need to confirm my attendance before the activity?In most cases, no. Some providers do require this, especially if they are picking you up from your hotel. Your ticket will mention this in the…Read the answer
- 06Do I need to show ID on the day of the activity?Usually, only the person who made the booking needs to show photo ID. If the activity requires a ticket per traveller, each adult will need to show…Read the answer
- 07What is the difference between a private tour, small group and standard group?The WizardTrip listing shows the maximum group size under “Group”.Read the answer
- 08How do I notify you of a special requirement (wheelchair, dietary, child seat)?The WizardTrip listing brings together what the provider states under “Know before you go” and “Terms and conditions”: wheelchair access, pushchairs,…Read the answer
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