Cancellation & Refund
Cancellation policies, how to cancel, refund times and methods.
5 articles
- 01Can I cancel my activity, and until when?Each activity has its own policy, shown on the WizardTrip listing and on your ticket. There are three possible cases.Read the answer
- 02How do I cancel a booked activity?You can cancel yourself, in just a few clicks, from your Viator account.Read the answer
- 03How long does it take to receive my refund?Nothing after this time? Contact Viator from “My Bookings” with your booking number.Read the answer
- 04My activity did not go as planned: how do I request a refund?The more precise your request (time, place, guide’s name), the faster Viator can process it.Read the answer
- 05My activity has been cancelled by the provider (weather, number of participants): what happens now?A provider may cancel due to weather, not enough participants, or unforeseen circumstances. Viator will notify you by email.Read the answer
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To cancel, amend or request a refund, Viator handles this directly via “My Bookings”. For any other questions, please write to us: we reply to every message.