Each activity has its own policy, shown on the WizardTrip listing and on your ticket. There are three possible cases.
- Free cancellation: full refund if you cancel at least 24 hours before the start. Less than 24 hours before, Viator does not refund and no changes are accepted.
- Non-refundable: no cancellation or changes possible.
- Special conditions: the activity’s own deadlines are shown in its cancellation policy.
Important
Viator calculates deadlines in the activity’s local time. If there is no specific start time, the deadline is usually 11:59 pm, two days before the date.