WizardTrip
Cancellation & Refund

My activity did not go as planned: how do I request a refund?

1 min read

  1. 1Open “My Bookings” on Viator.
  2. 2Select the booking, then “Request a refund”.
  3. 3Describe what happened and attach your evidence: photos, screenshots, messages from the provider.
  4. 4Viator will review your request and reply by email.

The more precise your request (time, place, guide’s name), the faster Viator can process it.

Open my bookings on Viator

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To cancel, amend or request a refund, Viator handles this directly via “My Bookings”. For any other questions, please write to us: we reply to every message.

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