- 1Check the address, date and time on your ticket, as well as any instructions from the provider.
- 2Look around: guides often hold a sign, flag or other distinctive marker described in the listing.
- 3Call the provider using the number on your ticket.
- 4If there is no answer, contact Viator immediately, then request a refund from “My Bookings” with your evidence.
During the Activity: On-site Issues
No one is waiting for me at the meeting point: what should I do?
1 min read
Was this article helpful?
Your feedback helps us improve our answers.
Related articles
A real team behind WizardTrip
Didn't find what you were looking for?
To cancel, amend or request a refund, Viator handles this directly via “My Bookings”. For any other questions, please write to us: we reply to every message.