WizardTrip
Cancellation & Refund

My activity has been cancelled by the provider (weather, number of participants): what happens now?

1 min read

A provider may cancel due to weather, not enough participants, or unforeseen circumstances. Viator will notify you by email.

  • You can choose another date or another activity offered.
  • Or you can request a full refund.

Activities that depend on the weather mention this on their listing. If the cancellation happens on site, please follow the article about problems during the activity.

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To cancel, amend or request a refund, Viator handles this directly via “My Bookings”. For any other questions, please write to us: we reply to every message.