WizardTrip
Cancellation & Refund

How long does it take to receive my refund?

1 min read

  • Viator processes most requests within 48 hours.
  • Once the refund is approved, your bank usually takes 5 to 7 business days to show it on your statement.
  • The money is returned to the payment method you used to book.

Nothing after this time? Contact Viator from “My Bookings” with your booking number.

Open my bookings on Viator

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To cancel, amend or request a refund, Viator handles this directly via “My Bookings”. For any other questions, please write to us: we reply to every message.