WizardTrip
Booking & Payment

I’ve booked but haven’t received any confirmation: what should I do?

1 min read

Most activities are confirmed instantly. For some, the provider must first check availability, which can take up to 48 hours.

  1. 1Look for an email from Viator in your junk or spam folders and your “Promotions” tab.
  2. 2Add no-reply@viator.com to your contacts to receive future messages.
  3. 3Open “Bookings” on Viator: your booking and its status will be shown there.

Important

If the provider cannot accommodate you, Viator will offer you another date or option, or refund you in full. Please reply quickly: places are limited.

Open my bookings on Viator

Was this article helpful?

Your feedback helps us improve our answers.

Related articles

A real team behind WizardTrip

Didn't find what you were looking for?

To cancel, amend or request a refund, Viator handles this directly via “My Bookings”. For any other questions, please write to us: we reply to every message.